Effective date: 28 October 2026 · Last updated: 28 October 2026

Terms, Consultation Policy & VIP Family E-Pass Rules

This policy applies to astrology consultations offered by Astrologer KN Tripathi through the website, WhatsApp, Call/Chat and other listed channels, including the VIP Family E-Pass. Please read it before booking or purchasing a pass.

1. Consultation booking

• Request a booking in advance and wait for appointment confirmation. Sending a request does not itself confirm a slot.
• Provide accurate name, contact details and any required birth date, birth time and birth place.
• Pay only after the service, duration and fee have been confirmed. Slots are subject to availability.
• The consultation mode is Call or Chat as stated for the selected service. Video consultation is available only where listed and confirmed.

2. Standard consultation prices

Birth Time Rectification & Analysis has an estimated delivery of 3–5 working days after all required details are received. The price confirmed at booking applies to that booking.

3. VIP Family E-Pass plans

The VIP E-Pass is prepaid consultation credit—not unlimited consultation and not a guarantee of any outcome. Each customer’s validity starts on their individual activation date, not automatically on the scheme launch date.

4. Activation and use

1. Choose Silver, Gold or Platinum.
2. Contact WhatsApp 9651560051 or use the website’s booking/contact option.
3. Provide the pass holder’s name and contact details plus the names/relationships of family members to register.
4. Pay the full pass fee. The pass activates after payment is received and registration is confirmed; the activation date will be shared.
5. Request a separate booking before each consultation and wait for slot confirmation.
6. After an eligible service is completed, its standard listed price is deducted from the pass balance.

5. Eligible family members

The registered pass holder, spouse, children, mother, father, paternal grandfather (Dada) and paternal grandmother (Dadi) are eligible. Each person must be registered before their first consultation. Siblings, cousins, in-laws, friends, other relatives and people from another household are excluded unless approved in writing. Passes cannot be transferred, resold or gifted.

6. Eligible services and credit rules

• Only eligible astrology consultation services listed above are covered. New, unlisted, discontinued, third-party, product, puja, havan, courier and other services are excluded unless eligibility is confirmed in writing.
• The standard listed price of each completed eligible service is deducted. If a service costs more than the available balance, the difference must be paid before booking confirmation.
• Bonus is promotional credit; it cannot be withdrawn as cash, transferred or redeemed separately.
• New published prices apply to future bookings. A confirmed booking uses the price confirmed at booking unless the customer agrees to a change.

7. Validity, expiry and grace period

• Silver: 3 months; Gold: 6 months; Platinum: 12 months from the activation date.
• A maximum 5-calendar-day grace period after expiry is allowed only to use remaining eligible credit, subject to availability. It does not extend the original validity.
• After the grace period, remaining credit cannot be used for consultations. Refund requests are handled under the Refund & Cancellation Policy and applicable law; bonus credit is not refundable in cash.

8. Cancellation and rescheduling

• Request rescheduling at least 24 hours before the confirmed appointment. One reschedule may be accepted subject to availability.
• Late cancellation or non-attendance with less than 24 hours’ notice may result in the booked service value being deducted only where this rule was clearly disclosed before booking and acknowledged by the customer.
• If the provider cancels, the customer may choose a new available slot; no credit is deducted for a service not delivered.
• For remote consultation connectivity/technical issues, contact the provider promptly so a fair resolution can be considered.

9. Payment and tax

Pay only through a payment method communicated by the official provider and keep the receipt/transaction reference. A pass activates only after full payment and confirmation. GST will not be charged separately only where the provider’s actual tax status and applicable law permit this treatment; this is not a blanket GST-exemption declaration.

10. Important service limitations

Astrology, numerology, Tarot and Muhurt are traditional guidance services. No marriage, career, health, financial, legal, immigration, fertility or other outcome is guaranteed. Consult an appropriately qualified professional for medical, legal, financial or other licensed advice. The service does not provide emergency access, 24/7 availability or guaranteed instant replies.