Effective date: 28 October 2026 · Last updated: 28 October 2026

Refund, Cancellation & VIP E-Pass Refund Policy

This policy applies to consultation bookings and VIP Family E-Passes offered by Astrologer KN Tripathi. Mandatory consumer rights under applicable law remain unaffected.

1. General booking cancellation

• Request a reschedule at least 24 hours before the confirmed appointment. One reschedule may be accepted subject to availability.
• A late-cancellation or no-show deduction may be applied only where the rule was clearly disclosed before booking and acknowledged by the customer.
• If the provider cancels, the customer may choose a new available slot; no consultation credit is deducted for a service not delivered.
• Refunds for digital reports or partially completed services will be assessed based on service status, terms disclosed in advance and applicable law. Mandatory consumer rights are not restricted.

2. VIP E-Pass refund

• Before activation: If the pass has not been activated or used, the customer may cancel before activation and request a full refund.
• After activation: The calculation deducts the standard listed value of eligible consultations already used from the pass fee paid; the result will not be below ₹0.
• Formula: Indicative refund = max(₹0, pass fee paid − standard listed value of eligible consultations already used).
• Promotional bonus credit is not refundable in cash and has no separate cash value in the refund calculation.
• Example: Gold pass fee ₹2,999 and used consultations with a standard listed value of ₹599 gives an indicative refund of ₹2,400, subject to the usage ledger and applicable law.
• If the standard listed value of consultations already used equals or exceeds the pass fee paid, the indicative refund under this formula is ₹0. If applicable law requires a different method, the law prevails.

3. How to request a refund

1. Send a written refund request to WhatsApp 9651560051.
2. Provide the pass holder’s name, plan, payment receipt/transaction reference and reason. Never share an OTP, PIN or password.
3. The provider will verify payment and the consultation usage ledger and share the calculation.
4. No undisclosed cancellation fee will be applied. Refund rights required by applicable law remain available.

4. Tax transparency

No separate GST charge will apply only where the provider’s actual tax status and applicable law permit that treatment. This policy does not guarantee GST exemption.